ICE PICKS a round up of Project News
We help GPs say ‘You Can’ to patients in East Lancashire
ICE’s social marketers, together with our creative and PR teams, have been working on an innovative new campaign to help patients in East Lancashire get the most out of the health services offered by their GPs.
The campaign’s been directly informed by a recent NHS Patient Survey; it highlighted that overall patient satisfaction was high, but many people weren’t fully aware of all the different ways they could access their GP services, or were unclear about issues such as how long they might expect to wait for an appointment.
Using this research, ICE worked in close consultation with NHS East Lancashire, and local leading GPs, Practice Managers and patients to gain insight and develop a clear intervention including the brand identity ‘You Can’. ICE used existing patient and public forums run by the PCT to test out the insight and visual brand and concepts. Our aim was to encapsulate the key pledges to patients in an easily-digestible format and to support diverse local communities in new ways of accessing “the right treatment, at the right place, and at the right time” – thus, moving behaviour on all sides; patient and service.
The ICE team wrote, designed and produced a full ‘support pack’ for 55 General Practices including patient information leaflets, A3 posters, newsletters for GPs and health professionals, and a ‘frequently asked questions’ sheet. This culminated in a recent press launch we co-ordinated to maximise media coverage and reinforce key messages locally.
